Buying tickets for the key
Do I need to wait for my key before I can buy a ticket to go on it?
No, once you log into your account there is a status bar that will tell you if you card has been processed. If it is you can buy a ticket straight away online.
You will need to allow 3 hours from purchase before activating your key card on the bus.
How long are ticket valid for on my key?
Can I buy more than one ticket type on my key?
Yes you can, but you must tell the driver before you place it on the ticket machine which one of your tickets you would like to use that day.
Do I need a new key card when my ticket expires?
No, you don’t you use it time and time again – that’s why they are so environmentally friendly
Where can I top up my key?
We always recommend you top up online, as you can log in 24 hours a day. However, you can also top up over the phone by calling 01202 678100, in one of our friendly, travel shops.
If you already have a regular product on your card, ie a 7 day period pass you can also top up instantly on bus with the driver.
What are the benefits of having a key?
· You can top up at anytime
· Your tickets will be safe and secure as if you lose your card – just call us and we can replace it for you with any remaining travel (for a £5 fee)
· Other discounts too – check our our amazing key benefits .www.islandbuses.info/thekey/key-benefits/ page where you can get discounts on anything for a coffee to a haircut!There's a wide choice of ticket deals available on the key. The more you spend up front, the more you will save per day. Buying online is the cheapest way to purchase one of our tickets for travel.