Child and Young Adult FAQ's

What is the key?

The key is our smartcard which makes paying for bus travel safe and secure. It will also be a form of ID for your bus travel.

 Register for the key!

The key will be available for children and young adults to register from August 2015. The smartcard is free although replacement cards have a £5 fee. Tickets will be available to buy on the key from the 30 August.

Where do I register?

You need to register at southernvectis.thekey.co.uk and you will need personal information such as:

• Your name and date of birth
• Address
• Email address
• A passport sized photo

 

When will I get my key?

You will need to collect your key from the travel shop at Newport Bus Station three working days after you have registered. The shop is open: Monday to Saturday 7am to 6pm Sundays & Bank Holidays 9am to 6pm You will need to bring ID with you such as your passport or birth certificate so that we can verify your age before we will issue you with your discount ID card.

How long before I can use the key on the bus?

Once you have purchased your ticket it will take 3 hours for your product to reach your key if bought online. If you purchase a ticket in the office you can board a bus straight away and activate your ticket.

 

For any other questions please call the key helpline 01202 678100, 0830 - 1830 Mondays to Fridays for bus times & information islandbuses.info thekey@islandbuses.info

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